Services Provided

We offer residential and/or commercial pet waste removal services, including:

  • One-time or recurring yard cleanups

  • Pet waste removal from grass, gravel, patios, or designated areas

  • Waste disposal in your trash bin.

Scheduling & Access

  • Regular services occur on a consistent day each week unless otherwise notified.

  • We must have outside access only. Due to insurance policy, we DO NOT enter homes under any circumstances.

  • We must have safe, unobstructed access to your yard (e.g., unlocked gates, no aggressive pets present).

  • If we cannot access your yard safely, we will attempt to contact you by ringing the doorbell, knocking, and calling the number we have on file. If we are unable to reach you, our tech will wait we will 5-10 minutes before departing, and service will resume the following week.

  • Please note: No credit will be issued due to waste accumulation and fuel expenses incurred that day.

  • At Kanine Cleanup Crew, we’re all about hassle-free service! If your gate requires a key or combination, we kindly recommend sharing that info with us before your first cleanup-just in case you’re not home on service day. This helps us keep your yard clean and your pets happy without any interruptions. Rest assured, all access details are kept strictly confidential and used only to provide your scheduled service.

Weather & Holidays

  • Services will continue during most weather conditions. However, service may be postponed in the event of extreme weather, such as ice, lightening, heavy rain or snowfall.

  • Kanine Cleanup Crew will be closed on the following holidays:

  • Thanksgiving Day and the Friday after

  • Christmas Eve through New Year’s Day

Yard Conditions

  • For the safety of our team and to ensure quality service, yards must be reasonably maintained and accessible.

  • Excessively tall grass, leaves, or debris may hinder our ability to locate waste.

  • If yard conditions prevent safe or effective service, we will notify you and service may be skipped or rescheduled at our discretion.

  • No Credit will be issued for missed service due to poor yard conditions.

Waste Disposal

  • Waste will be securely bagged and placed in your designated outdoor trash bin.

    Billing & Payments

  • All services are billed on a prepaid monthly basis. Invoices are generated and payment is due on the 1st of each month to reserve your scheduled service days.

  • If payment is not received before the first cleaning of the month, we reserve the right to pause service until payment has been made.

  • We do not offer prorated refunds for skipped or canceled visits, except in cases of billing errors or service disruptions on our end reviewed on a case-by-case basis.

    Cancellation & Refund Policy

  • You may cancel a service with at least [24 hours] notice.

  • Missed appointments without notice may incur a service charge.

  • Refunds are only issued in cases of billing errors or service disruptions on our end reviewed on a case-by-case basis.

  • Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.


    Pet Safety & Liability

  • Friendly pets may remain in the yard during service as long as they do not interfere with the cleaning process or pose a safety risk to our technicians.

  • If pet becomes aggressive or prevents access to any part of the yard, service may be postponed or skipped for that visit.

  • Your pet’s safety is our number one priority as well as making sure your yard is spotless and poop free. All gates are relocked, and a locked gate picture will be sent to you after each service to give you and us peace of mind that the gate has been secured. If there are any issues with your gate, we will notify you immediately.

  • At Kanine Cleanup Crew, your peace of mind matters. All of our technicians undergo thorough background checks prior to employment to ensure the highest level of professionalism, reliability, and trust. Our team members are trained to respect your property, pets, and privacy during every visit.

    Service Refusal

    We reserve the right to refuse or cancel services if:

  • Yard conditions are unsanitary or unsafe (e. g., high grass excess debris

  • There is evidence of aggressive animals

  • Repeated failure to make payment

    Dangerous Pet Policy

  • For the safety of our technicians, aggressive or dangerous pets must be secured before the scheduled service time.

  • If our team feels unsafe due to an unsecured pet, we reserve the right to skip service for that visit. In such cases, the visit will not be refunded.

  • If a pet has a known history of aggression, you must inform us in advance. Repeated incidents or failure to disclose known risks may result in permanent cancellation of service.

  • We love animals and do our best to respect your pets and your property. However, we must prioritize the safety of our team during each visit.

Agreement

By using our services, you agree to these terms and conditions. We may update these terms occasionally and will notify active clients of changes.

Service Terms & Conditions